When organizations develop a shared and intuitive vibe for what’s going on in the world, they’re able to see new opportunities faster than their competitors, and long before the rest of us read about them on the Internet. They have the courage of their convictions to take a risk on something new. And they have the passion to stick with it even if it doesn’t turn out right the first time. Despite years of hype, the problem with business today isn’t a lack of innovation; it’s a lack of empathy.
Dev Patnaik en BusinesWeek 04.03.09