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Chad Boeninger, Reference & Instruction Technology Coordinator at Ohio University, tells me that “business as usual is not going to bring more users into the library,” pointing out that inhibiting policies -no cell phones, no food or drink, etc.- are going to have to be altered so that libraries can “cultivate a new group of patrons.” It’s a whole new generation that likes to bring technology to learning places, talk in a normal voice, drink coffee and surf the web using free wi-fi, he tells me. “Not adapting to change is a very bad business model.