It’s not about us. We don’t own the library. Our job is really to say to students, patrons, “this is what you need, and here’s how you get it.” Not, “oh, we don’t do that kinda thing at the library”. Unless it’s hovering over a computer with an icecream cone, we really should make our space and our services meet the expectations of our users. It’s a service philosophy.
Meredith Farkas, Norwich University
